Account and login
How to contact Attend Mitra support
Search this centre first. Logged-in managers should open a ticket in the app. Everyone else can email or use the contact form.
Updated 2026-08-28
Use this public centre when you are locked out or not signed in. Use in-app Support when you are already in the company console — those tickets get a number such as #000123 and a reply thread.
If you can sign in (managers)
- Open Support in the sidebar, or ask Mitra Bot to create a ticket from the chat.
- Choose a subject (Attendance, Leave, Shifts, Payroll, Login, Bug, Feature, or Other).
- Describe what you expected, what happened, and the steps to reproduce.
- Watch Your Support Tickets for replies. Include the ticket number in follow-ups.
If you cannot sign in
- Use the Contact page on this site, or email support@attendmitra.com.
- Include company name, your role, the email on the account, and screenshots if you have them.
Related articles
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Still need help?
If you can sign in, open Support in the web console for a tracked ticket. If you are locked out, send a message from the contact page or email support.
