Account and login
Employee account shows as inactive
Inactive employees cannot open the dashboard until a manager reactivates them.
Updated 2026-08-28
If an employee account is not active, Attend Mitra shows an inactive notice and blocks the dashboard. This is intentional — it is not a broken login.
If you are an employee
- Ask your manager or HR to open Employees in the web console.
- They should confirm your status is Active, not Deactivated.
- Sign out, then sign in again after they save the change.
If you are a manager
- Open Employees.
- Find the person and use the action menu.
- Reactivate or set status to Active.
- Ask the employee to refresh the app or sign in again.
Related articles
Reset your password and sign back inUse Forgot password on the login screen if you cannot access your account.Add employees — one person or Excel importCreate staff records, optional logins, and bulk import from a spreadsheet.How to contact Attend Mitra supportSearch this centre first. Logged-in managers should open a ticket in the app. Everyone else can email or use the contact form.
Still need help?
If you can sign in, open Support in the web console for a tracked ticket. If you are locked out, send a message from the contact page or email support.