Clock-in failed: face, GPS, or Wi-Fi

A failed clock-in is usually a security check your company enabled: face verification, GPS geo-fence, or allowed Wi-Fi. Fix the check that matches the error on screen.

Face verification

• Allow camera permission for Attend Mitra in Android settings.
• Use even lighting and hold the phone at eye level. Avoid hats or heavy glare.
• If you recently changed appearance or never enrolled, ask a manager to approve a face re-enroll request and give you the time-limited code.

GPS geo-fence

• Turn on Location for the app. High-accuracy / GPS should be on.
• Stand at the work site your company configured — clock-in outside the fence is rejected.
• Wait a few seconds for a fresh location fix, especially indoors.

Wi-Fi / IP check

• Connect to the office Wi-Fi, not mobile data or a personal hotspot.
• If you are on the right network and still fail, a manager should confirm the allowed IPs under Attendance Security.

Managers: override and logs

1. Open Attendance to review the log and adjust an entry if your role allows it.
2. Open Attendance Security to confirm which checks are actually enabled for your plan.
3. For a one-off exception, use the override-code flow your company configured. Codes can be emailed when that option is on.