Getting started
Delegated admins and missing menus
Child admins only see the features you enable. A missing menu is usually permissions, not a bug.
Updated 2026-08-28
A delegated admin (sometimes called a child admin) signs in to the same web console as the owner, but only with the features you assign.
Create a delegated admin
- Open Settings.
- Go to Child Users.
- Create the user with their email and the feature list they should see.
- Ask them to sign in at https://app.attendmitra.com.
A menu they expect is missing
- Confirm they are not signing in as an employee. Employees never see manager modules such as Live Monitor or Payroll.
- Open Settings → Child Users and check the feature ticks for that person.
- Some modules (for example Performance) are optional and may be off for the whole company.
- Ask them to refresh or sign out and back in after you change features.
Related articles
Set up your company in Attend MitraWhat to do in the first week after you receive owner login details.Add employees — one person or Excel importCreate staff records, optional logins, and bulk import from a spreadsheet.How to contact Attend Mitra supportSearch this centre first. Logged-in managers should open a ticket in the app. Everyone else can email or use the contact form.
Still need help?
If you can sign in, open Support in the web console for a tracked ticket. If you are locked out, send a message from the contact page or email support.